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Ever bought at La Maison du Whisky?

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@lucadanna1985
lucadanna1985 started a discussion

i don't know if this the right place to pose my question, but since you're much more experienced than me here I am: last friday i purchased 2 bottles of kilchoman spring release on the above website, paying with my credit card through paypal...is it possible that after six days the state of my order is still "en attente de payement" (waiting for payment)? or they simply don't update the page but it has already been shipped? I'm a bit worried about that!

14 years ago

10 replies

@jeanluc
jeanluc replied

@lucadanna1985 I don't have any experience of buying from La Maison du Whisky but I know they are a very reputable company. So I wouldn't be worried about your order.

Have you emailed them? They should be able to track the parcel.

Also what country are they shipping to?

14 years ago 0

@lucadanna1985

i've sent them three emails but got no answer, i began to be worried this morning when i realised that the number of their customer service was not working, at least from Italy...they should ship to Sicily, the problem is that the money have been taken from my account on friday, i can see the transation but on their website i've been reading "en attente de payement" for six days...

14 years ago 0

@markjedi1
markjedi1 replied

Why not try to contact @AlexVingtier right here on Connosr, he works for La Maison du Whisky. I'm sure there is a perfectly reasonable explanation (maybe they are currently closed during the holidays). LMdW has an ironclad reputation, so fear not!

14 years ago 1Who liked this?

@lucadanna1985

thank you! i feel better after your reassuring posts :) actually the site was too well reviewed to expect bad thing, but you know, when a new purchase is involved :) now i hope there has been no mistake in the transation, or maybe they are simply on holiday... there's a way to contact a member from the site?

14 years ago 0

@markjedi1
markjedi1 replied

@lucadanna1985 if you are buddies, you can send personal messages. Fear not, I have contacted Alex already, I'm sure he'll respond soon on this thread.

14 years ago 1Who liked this?

@lucadanna1985

@markjedi1 i owe you a dram! :) very kind of you, thank you! you got a sicilian friend!

14 years ago 1Who liked this?

@markjedi1
markjedi1 replied

@lucadanna1985 Pleasure. Connosr Community to the Resue :-)

14 years ago 0

@WhiskyNotes
WhiskyNotes replied

I've bought from LMdW several times. Always good service.

14 years ago 2Who liked this?

@lucadanna1985

hi guys, they simply forgot to update the page, tha bottles have been delivered! Maison du Whisky rules! :)

14 years ago 1Who liked this?

@LeFrog
LeFrog replied

Just in time for the weekend. A happy ending!

14 years ago 2Who liked this?